Shipping Policy
Shipping Information
KNG Commerce is an online store serving customers across the United States. We work with trusted fulfillment and shipping partners to process and deliver orders directly to our customers. Shipping availability, processing times, and delivery estimates may vary depending on the product, fulfillment location, destination, and shipping carrier.
Order Processing
Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on the product and fulfillment partner.
Shipping Times
Estimated delivery times are provided when available and may vary by product and shipping method. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, peak seasons, or circumstances beyond our control.
We make reasonable efforts to provide accurate shipping estimates and to process orders within the timeframes communicated to customers.
Order Tracking
When tracking information is available, it will be sent to the email address provided at checkout. Please note that tracking information may take some time to become active after an order has been shipped.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team so we can review the shipment status and assist you.
Customers are responsible for providing a complete and accurate shipping address at checkout. KNG Commerce is not responsible for delays or delivery problems caused by incorrect or incomplete addresses provided by the customer.
Shipping Restrictions
Product availability and shipping options may vary by destination. KNG Commerce currently focuses on serving customers within the United States.
Shipping Delays
In the event of a significant shipping delay, we will work with the applicable fulfillment or shipping provider to determine the status of the order and the appropriate resolution.
Returns, Refunds & Exchanges
Our Return Policy
We want you to be satisfied with your purchase. If there is a problem with your order, please contact our Customer Support team as soon as possible so we can review the situation and assist you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery.
Please provide clear photos or video showing the product and the issue. Additional information or evidence may be requested when necessary to evaluate the claim.
If the issue is confirmed, we may provide a replacement or refund, depending on the circumstances and product availability.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.
To help us investigate the issue, please provide clear photos of the product, packaging, shipping label, and the item received when applicable.
Lost or Undelivered Orders
If your order does not arrive within the applicable delivery timeframe, please contact us.
We will review the available tracking information and work with the applicable fulfillment or shipping provider to determine the appropriate resolution.
Order Cancellations
Cancellation requests must be submitted before an order enters processing or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible.
If a cancellation is approved, the refund will be issued to the original payment method.
Returns for Change of Mind
Returns for products that are not defective may vary depending on the product and its eligibility.
Before returning any item, please contact our Customer Support team and wait for return instructions.
Do not send merchandise to the address shown on the shipping package unless our Customer Support team has specifically instructed you to do so.
Refunds
Approved refunds will be issued to the original payment method.
Refund processing times may vary depending on the payment provider or financial institution.
Important
Certain products may be subject to additional return or refund conditions due to their nature, condition, or applicable laws.